Tournaments and refereeing
Result disputes, walkovers, bracket errors, disqualifications, roster changes after registration closes.
Response within 2 h during a tournament
// Help center
Help and contact
Before you write, try the search — half of all tickets already have an answer in the knowledge base. If yours does not, pick a department and it will go straight to the right person.
Departments
Abuse and safety
Cheating, smurfing and multi-accounts, match fixing, toxicity in messaging, impersonation.
Response within 12 h
Report illegal content — no account neededPrizes and payments
Prize payouts, bank details, invoices, tax paperwork, entry fees and refunds.
Response within 3 business days
Account and player passport
Signing in, account recovery, linking Steam / Riot / Discord, nickname changes, account deletion.
Response within 24 h
Partnerships and advertising
Tournament sponsorship, ad packages, cooperation with an organization, prizes in kind.
Response within 2 business days
Media and press
Accreditation, interviews, press materials, corrections to an article.
Response within 2 business days
Write to us
Without an account you can write to Account and player passport, Partnerships and advertising, Media and press, Personal data (GDPR). For anything else please sign in — that is how we know which account, tournament or penalty the ticket is about.
For users
Write to us through the form on this page or at [email protected]. People answer — communication does not rely solely on automated tools.
For Member State authorities, the European Commission and the European Board for Digital Services
Single point of contact under Art. 11 of the Digital Services Act (DSA): [email protected].
Languages of communication: Polish and English.
Knowledge base
First steps
Tournaments and matches
- How to sign up your team or yourself for a tournament
- Check-in and the waitlist
- Tournament statuses and formats
- The match room and the match lineup
- How map veto works
- How to submit a match result
- Result disputes: how they start and how they end
- Calling the referee and the Protest log
- The opponent did not show up — when is it a walkover
- CS2 match on a match server
- Community tournaments: how they differ from official ones
- How to create a community tournament
- A quick bracket without an account