I forgot my password
Go to password reset (there is also a link on the login page). The message goes to your account's email address. Not there? Check your spam folder and make sure you are typing the address you registered with. After a password change, we log out your other devices.
The confirmation email did not arrive
Log in and send the link again. Check your spam folder and tabs such as “Promotions” or “Social”. If the message still does not arrive, check the system status — the “Email notifications” component.
The 2FA code does not work
Check that your phone sets the date and time automatically — the codes depend on the clock. You can also use a backup code. More: Two-factor authentication.
Blocked account
A ban in the “Portal” scope blocks logging in. The block screen shows how long it lasts. The reason for the ban arrives by email together with an Appeal link — the link works without logging in for 180 days from the decision. After that, write to the Account and player passport desk on the contact page, also without logging in. Every appeal is reviewed by a person.
Nothing helps
Write to the Account and player passport desk on the contact page — no login needed. Give your nickname and the account's email address. Never send us your password.