Account security

Password

Your password has at least 10 characters, including letters and digits, and when you sign up the site rejects passwords known from data leaks. Use a password you do not use anywhere else — a password manager makes this easiest.

You change your password in your account settings, under the Password tab: your current password, the new one and its repetition, then Change password.

Click to enlarge

Logging out other devices

Changing your password or your email address logs out all other devices (the one you make the change on stays logged in). A password reset by email logs out all of them. The site has no list of sessions and no separate “log out other devices” button — if you suspect someone knows your password, just change it.

Two-factor authentication

With 2FA, your password alone is not enough to get into your account. Turning it on takes a minute, and recovery codes save your account if you lose your phone: Two-factor authentication.

Security event notifications

These notifications always arrive — in the bell and by email — and cannot be turned off:

• Password changed and Password reset;
• Second factor turned off;
• Recovery code used;
• Email address change requested and Email address changed — both to the previous address;
• Failed sign-ins to your account — after many wrong passwords in a short time (the account is not locked);
• Wrong second-factor codes — after 10 wrong 2FA codes in 15 minutes.

If it was not you — click This was not me — contact support in the notification and change your password straight away.

What we never do

• We never ask for your password or 2FA codes — not by email, not on Discord, not in a private message.
• We do not send login links outside the PlayZeek site. The login page is always on the platform's address.
• Staff write in tickets (My tickets) and by email from the platform's address.

Report a message that pretends to be from staff: How to report abuse.

Email address

You change your address in your account settings: on the Profile tab, in the Identity section, click Change email address. Enter the new address and your current password, and — with 2FA turned on — a code from the app or a recovery code.

• A link arrives at the new address. The account address changes only after it is clicked while signed in to the same account. The link works for 60 minutes and only once.
• Your current address gets a notice about the request and, after the change, an Email address changed notification.
• After the change, other devices are logged out and the new address is verified straight away.
• Until the link is clicked, you can cancel the request or send the link again. The new address waits for at most 60 minutes, then it is removed.

If you have lost access to your inbox and do not remember your password, write to the Account and player passport desk using the contact form.

Fair play

About shared accounts, multiple accounts and VAC bans: Fair play and account security.